Customer Care Questions

⚫ Will Rich Connections ship internationally?

Yes we ship worldwide.

⚫ How long will it take for my order to ship?

After processing and once the order is fulfilled, shipping may take 3-5 days.

⚫ What shipping carrier(s) do Rich Connections utilize?

Mainly USPS, but in some cases we utilize DHL, Fed Ex, or UPS.

⚫ How long does it take to fulfill pre-orders?

This differs by product. Please look in the product description for an estimate.

⚫ My order status says shipped/delivered but I haven’t received my package. What should I do?

Please contact .